Industry: Food & Beverage (Catering Services)
Service Package: Professional Package – Scaling Operations & Process Automation
Challenge:
A catering business needed help to scale its operations to handle increased demand from corporate clients. The company’s reliance on manual event planning and resource management led to delays, supply shortages, and inconsistent service quality. As a result, the company could not efficiently manage more significant, more profitable corporate contracts.
Solution:
With the Professional Package, Augustin Insights implemented:
- A comprehensive project management system using Asana to streamline event planning, supply chain management, and staff scheduling.
- Automated supply ordering and inventory tracking to ensure stock levels aligned with upcoming events.
- A new KPI framework to track event performance, staff efficiency, and client satisfaction, ensuring consistent delivery for more significant events.
Results:
- The company improved event preparation times by 50%, allowing it to manage multiple large-scale events simultaneously.
- Revenue increased by 30% within six months, mainly due to securing additional corporate contracts.
- Service consistency improved, increasing customer satisfaction by 25% and increasing client retention.
This case shows how efficiently automating operations and managing processes can enable catering businesses to scale and secure higher-value contracts.
